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Customer Loyalty, Guest Pass, Discount Vouchers, Gift Vouchers, Special Offers, THE MEMBERSHIP PROMOTIONS Terms & Conditions

Gift Voucher

A Lavender Rooms gift voucher will only be redeemable on the treatment(s)/product(s) listed on the front of the voucher or the amount stated in sterling. Photocopies or defaced Lavender Rooms gift vouchers are not valid. They are valid for six months from the date written on the voucher by a Lavender Rooms  member of staff.

Cancellation of a booked treatment with less than 48 hours notice will be liable to cancellation charges as per the salon’s standard terms and thus this will be deducted from the voucher amount.  If the cancellation charges are more than the voucher, then the voucher will become void.

No cash alternatives will be offered on gift vouchers.

The Membership

Is a proprietary business, the proprietor being Rachael Arthey of 45 Victoria Avenue Grays Essex  RM16 2RL

2. The Proprietor
The proprietor shall through its duly authorised representatives manage and operate the salon and deal with all matters in connection with it.

3. Acceptance
a. The decision to accept this application shall be at the absolute discretion of The Proprietor.  If it is accepted by The Proprietor, membership of the Lavender Rooms by the applicant shall commence upon the date of acceptance.  Upon acceptance The Member shall be issued with a membership card (which shall remain the property of The Proprietor) personal to him/her and shall be entitled to all the rights and privileges exercisable by the class of members for which his/her application for Membership has been accepted.

b. Acceptance by The Proprietor of an application for Membership of the club shall constitute a binding contractual arrangement between The Proprietor and the applicant upon these Terms and Conditions of Membership and the Rules and Regulations of the clinic.

4. Limitation of Liability
a. In consideration for The Proprietor accepting his/her application for Membership of Lavender Rooms and for he/she becoming and remaining a member of Lavender Rooms, the member agrees that:

b. Neither The Proprietor, nor its employees or agents shall be liable for any loss, damage or theft of any property belonging to, or brought onto the clinic premises by the Member of any guest of the member, occurring upon the clinic premises.

c. Neither the Proprietor, nor its employees or agents shall be responsible for any death, personal injury or illness occurring upon the salon premises or as a result of the use of the facility and/or equipment provided by the clinic, except to the extent that such death, personal injury or illness arises from any negligent act or omission of the Proprietor or its agent or employee.

5. Physical Condition of Member
a. The member warrants and represents that he/she is in good physical condition and that he/she knows of no medical or other reason why he or she is not capable of engaging in any of the services available within the membership and that such treatment would not be detrimental to his/her health, safety, comfort of physical condition.

b. The member shall not use the clinic facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of Rachael Arthey.

6. Assignment
a. Non-refundable & Non-transferable Your membership card applies to you and you cannot loan or transfer it to another person.  .

b. Membership of the salon is personal to the member and may not be assigned, transferred or otherwise disposed of.

c. The member may not loan his/her membership card or permit it to be used by anyone but the member.

d. The Proprietor may assign the benefit of this agreement to a third party at any time without notice to the member.

7. Membership
a. Membership shall be divided into five categories: Gold, Silver, Bronze, Especially for Him and VIP.

b. All categories of membership shall be subjected to these Terms and Conditions and the Rules and Regulations of the salon that are from time to time in force.

c. All members shall be at least 16 years of age.

d. Other membership shall be on such terms as the Proprietor may specify from time to time.

8. Joining Fee and Membership Fees
a. All members shall pay a fee in the sum specified overleaf upon becoming a member of the salon which shall become due immediately upon the member being accepted as a member.

b. The Proprietor reserves the right in increase the membership annually.  The Proprietor shall give the member not less than 30 days written notice of any such increase.  The Proprietor reserves the right to increase or decrease yearly membership in accordance with changes in United Kingdom legislation regarding taxation and duties as defined by the government i.e.: valued added tax.  The Proprietor shall give the member not less than 30 days written notice of any such increase.

c. Once you begin your treatments at Lavender Rooms  the membership is none refundable or transferable.

d. you will be bound to pay your annual membership in full before any treatments or service included in the membership commence. This will be non refundable or transferable.

9. Expulsion of Members and Termination of Membership
a. The Proprietor may terminate the membership of any Member.

i. Without notice and with immediate effect, if the members conduct, whether or not such conduct is the subject of complaint by another Member or Members, is such that in that reasonable opinion of the Proprietor, it may be injurious to the character or interest of the club, or is such that it renders the Member unfit to associate with other members of the salon.

ii. without notice and with immediate effect, if the member shall have committed any material or persistent breach of these Terms and Conditions or of the Rules and Regulations of the Clinic

iii. Upon not less than 30 days notice in writing if the Proprietor is of the opinion that the member is not a suitable individual for continued Membership of the salon.  All decisions of the Proprietor under the clause are final and binding.

b. A member whose membership is terminated shall forfeit all the privileges of Membership with immediate effect without claim for any refund or his/her joining fee or membership fees and will remain liable for any part of the fee which remain due for the remaining months of the initial period owing to the proprietor at the date of termination of membership.

c. On termination of his/her membership, the member shall return forthwith his/her membership card and any other evidence of membership provided to that member by the salon.

d. In the event of the death of a member during currency of his/her membership of the salon, the obligation to the yearly membership fees shall cease without claim of refund with effect from the date of death.

10. Clinic Facilities
a. Certain classes of membership do not include all of the clubs services and facilities, services and facilities not so included may be provided at an additional charge at the proprietors discretion.

b. The proprietor reserves the right to make reasonable alterations to the types of facilities provided without notice at its absolute discretion and the Proprietor shall not be liable for any loss occasioned by such alterations.

c. Unlimited treatments are subject to availability

d. Treatments will only be carried out within the safe guidelines of practice, and not if the proprietor sees that the client is not medically fit for treatment.

11. Hours of Opening
The Clinic normal hours of operation and the hours in which any facility within the salon are available to members are obtainable from the proprietor upon request.  Such hours may be lengthened or shortened at the absolute discretion of the proprietor, with our without any prior notice to members being given.  The proprietor shall endeavour to give reasonable notice of any lengthening or shortening of such hours.  The proprietor reserves the right to verity, or requires proof of all information given in order to obtain membership and any fraudulent or wrongful information given in order to obtain such membership could result in the cancellation of all membership rights and /or the reimbursement of all monies due to the proprietor.

12. Cancellation charge
If appointments are cancelled within 48 hours our cancellation policy will be enforced and you will be liable to pay for 50% of the treatments booked.  This has to be enforced out of respect for other clients and appointment availability.

13.  General
a. The Proprietor has a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.  The Act requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware.

b. The Proprietor reserves the right to make alterations to this contract where reasonable.  Any changes will be notified in writing.

c. Although we endeavor to ensure the accuracy of the information; Lavender Rooms does not make any warranties, express or implied, in relation to its accuracy.

d. Lavender rooms cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the information at any time, should we find such alterations necessary.

e. lavender Rooms reserves the right to vary or amend these terms & conditions at any time.

f. upon signing this contract you agree to be bound by these terms & conditions


Welcome to Lavender Rooms
Lavender Rooms and its affiliates provide access to the Lavender Rooms website (”) and sell our products and services to you subject to the conditions set out on this page. 

Please read these conditions carefully before using the website. By using the website, you signify your agreement to be bound by these conditions.

1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. 

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. 

WPR reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy
Please review our Privacy Notice which also governs your visit to Lavender Rooms, to understand our practices.

3. Access to Lavender Rooms 
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access
Lavender Rooms  grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Lavender Rooms. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. 

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lavender Rooms  and its affiliates without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising Lavender Rooms  or its affiliates’ names or trademarks without the express written consent of Lavender Rooms Any unauthorised use terminates the permission or license granted by WPR. 

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Lavender Rooms as long as the link does not portray Lavender Rooms its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Lavender Rooms logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. 

You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Lavender Rooms or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Lavender Rooms and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Lavender Rooms, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. 

You may not systematically extract and/or re-utilise parts of the contents of the website without Lavender Rooms express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without Lavender Rooms express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Lavender Rooms express written consent.

7. Copyright claims
Lavender Rooms and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us

8. Trademarks
Lavender Rooms and other marks indicated on our website are trademarks or registered trademarks of Lavender Rooms or its subsidiaries in the European Union, the United States and/or other jurisdictions. Lavender Rooms graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Lavender Rooms. Lavender Rooms trademarks and trade dress may not be used in connection with any product or service that is not Lavender Rooms, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lavender Rooms. All other trademarks not owned by Lavender Rooms that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lavender Rooms.

9. Our Contract
When you place an order to purchase a product from Lavender Rooms, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the ‘Dispatch Confirmation E-mail’). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Lavender Rooms  when you place an order.

10. Returns
Please review our Returns Policy which applies to products purchased from us. In addition to your returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the Returns Policy.

11. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. 

Despite our best efforts, a small number of the hundreds of products in our catalogue may be mis-priced. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

12. Customs
When ordering goods from Lavender Rooms for delivery outside the European Union the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Lavender Rooms, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. 

Your privacy is important to us and we know that you care about how information about your order is used and shared. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

13. Children
Lavender Rooms does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.

14. Electronic communications
When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. 

Your statutory rights are not affected by these terms and conditions.

19. Our details
Lavender Rooms
Registered office:
45 Victoria Avenue Grays Essex RM16 2RL
Phone 01375 403788

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